On the Busitalia Veneto App, you can purchase tickets for urban and suburban services in Padua and Rovigo.

After you purchase a ticket, it will be displayed on your smartphone or other mobile device in the My Tickets section, and you can easily activate it just before boarding a bus or tram and show it to the ticket inspector when required.

If you purchase a ticket on the App, remember to manually activate it in the My Tickets section, at least one minute boarding the bus or tram, by clicking the "ACTIVATE" button (the ticket is activated after one minute), or it will not be valid. The ticket will expire at the end of its validity period (based on the ticket type). The ticket cannot be transferred to another mobile device and, if not activated, it will expire after 365 days from the date of purchase, or after 90 days following a fare update. The ticket cannot be refunded.

Travel tickets are automatically downloaded to the device on which they are purchased and, for security reasons, remain visible on that device only. Therefore, a ticket purchased on the Busitalia Veneto App cannot be transferred to another smartphone. You must have the smartphone on which you made the purchase with you to travel.

To buy a ticket on the app, follow the steps below:

• Register
  Create your account on your smartphone by downloading the free Busitalia Veneto App, available for iPhone and Android devices.
• Purchase a ticket
  If you already know which ticket you should get: In the App, go to Buy tickets > Fixed-fare tickets and choose the ticket you wish to purchase from the list, which is organised by service (TU1 Padua Urban, TU2 Padua Conurbation, Rovigo Urban, Padua Suburban, Rovigo Suburban).
  Or, if you are unsure about the ticket you should purchase: In the App, go to Calculate your journey, select your starting point, destination, date and time slot for your journey, click on Search for options and choose your travel solution: you’ll see the ticket price and will be able to purchase it.

• Choose your payment method
  Tickets can be purchased by credit card (Visa, Mastercard and American Express), Satispay or Postepay. You can pay each time you use the service, or top up your credit and use it at a later date.
• Activate your ticket
  Open the My Tickets section on the App at least one minute before boarding the bus or tram, select your ticket and tap ACTIVATE (the button at the bottom – the ticket will be activated after one minute). The orange bar turns green and the ticket becomes valid (the validity period varies based on the ticket type). Please be aware that, if you fail to activate the ticket, fines may apply.
• Ticket inspection
  Show your ticket to the ticket inspectors when requested, by accessing the My Tickets section from the main menu.

If you have a Busitalia Veneto ID Card, you can purchase season tickets for urban and suburban services in Padua and Rovigo from the Busitalia Veneto App.

After you purchase a season ticket, it will be displayed on your smartphone or other mobile device, so that you can easily show it to ticket inspectors when requested.

Travel tickets are automatically downloaded to the device on which they are purchased and, for security reasons, remain visible on that device only. Therefore, a season ticket purchased on the Busitalia Veneto App cannot be transferred to another smartphone. You must have the smartphone on which you made the purchase with you to travel.

To renew your season ticket on the app, follow the steps below:

• Register
  Create your account on your smartphone by downloading the free Busitalia Veneto App, available for iPhone and Android.
• Purchase a season ticket
  On the App, go to Buy tickets > Season tickets. The first time you access this section, you will be asked the ID Card to link the purchased tickets to. Then, you can select the season ticket from those available. Check the validity period and confirm your purchase. The ticket will be activated automatically on the first day of its validity and will expire at the end of it.
• Choose your payment method
  Tickets can be purchased by credit card (Visa, Mastercard and American Express), Satispay or Postepay.
• Ticket inspection
  Show your ticket to the ticket inspectors when requested, by accessing the My Tickets section from the main menu.

For assistance: call +39 0282900734 or write to servizioclienti@mycicero.it