What can I do on the app?
Create your account, view all routes and timetables, select and check the stop you’re interested in, and monitor real-time journey times.
How can I purchase a ticket?
Purchasing a ticket is easy. In the Buy tickets section, select the ticket that best suits your needs
If you don’t know what ticket to purchase, go to the Calculate your journey section and continue with your purchase.
How do I renew a season ticket?
If you are already a Busitalia Veneto season ticket holder, you can renew your season ticket directly on the App.
Go to the Buy - Season Tickets section, and link your ID Card by entering your card number, first name and surname.
If you buy your card at the ticket office, it will be synchronised online at 00:00, after which you will be able to purchase a season ticket.
How can I purchase my ID Card online?
If you do not yet have an ID Card, you can create a new one on the Season Ticket Portal.
What payments methods are available?
The app accepts many different ways to pay for your tickets, quickly and easily: Enter your credit cards, which you can also save for your next purchases.
Or choose your preferred payment method each time (Visa, Mastercard, Masterpass, Postepay, SatisPay or PayPal).
How can I top up my credit?
Go to the Top-up section and top up your virtual wallet with a credit of between €5.00 and €75.00 to use as and when required.
How can I use my digital ticket?
Tickets purchased online are available in the My Tickets section and are valid for 365 days. Activate the ticket at least one minute before boarding, by clicking the ACTIVATE button (the ticket is activated after one minute). If the ticket is valid, a green bar will be displayed on it (which turns red when the ticket expires). When boarding, show the digital ticket to the driver and to ticket inspectors when required. If the ticket you have purchased is not validated, you could be fined.
How can I use my digital season ticket?
Your season ticket is available in the My Tickets section and is automatically activated during its validity period. A green bar is displayed when it is valid, and a red one once it expires. When boarding, show the digital ticket to the driver and to ticket inspectors when required.
My phone is dead or not working – can I still travel?
No. If your mobile phone is dead, on-board staff will not be able to check your ticket, and you may therefore be subject to a fine.
I’m having trouble connecting/performing the transaction – can I still board?
No. You must purchase your ticket in good time and validate it at least one minute before boarding. You cannot access the services without a valid ticket.
I purchased my child’s season ticket with my phone – how can they travel?
You must transfer the season ticket to your child’s device. Request the transfer from the phone on which you wish to view your season ticket by clicking on Transfer, in the My Tickets section. Then log out from the app on the parent’s phone.
After following the steps above, wait for about 15 minutes. If you try again several times, an error message will appear.
I have a screenshot of my ticket/season ticket – can I travel with it?
No. The screenshot is not a valid ticket, since the ticket/season ticket screen is constantly being updated (it shows the time and date and updates to indicate whether it is active/not active).