Voce del Cliente

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Gruppo FS Italiane

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The user is different from the complainant

*Busitalia - Sita Nord (Umbria and Tuscany), Busitalia Veneto, Busitalia Campania

Select the reference service

Select the reference {$SERVICE} service

Deatils of journey

Reservation

Ticket

Travel pass

Grounds of complaint (you can specify one or more reasons of complaint)

Choose how you wish to receive compensation/reimbursement (if due)

Please describe the events with respect to all items with a tick mark (required filed)

For information about the rights of bus passengers, under Regulation (EU) No. 181/2011, please refer to the website of the Transport Regulation Authority at the following link: https://www.autorita-trasporti.it/passengers-rights-trasporto-con-autobus/?lang=en

In the event of a disruption occurring during the journey: copy of the validated ticket/copy of the travel pass * only file .docx,.doc,.pdf,.jpeg,.png

VOCE DEL CLIENTE SERVICE
Personal Data Protection Policy

For complaints sent to Busitalia - Sita Nord

For complaints sent to Busitalia Campania

For complaints sent to Busitalia Veneto