Which tickets can be purchased in the app?
Ordinary urban tickets for Amelia, Assisi, Città di Castello, Foligno, Gubbio, Narni, Orvieto, Spoleto, Terni and Todi can be purchased from SALGO app.

On SALGO app are also available the following tickets: bike supplements for E401 Spoleto – Norcia and E624 Terni – Marmore – Scheggino lines, one way tickets for E652 Orvieto – Bolsena, E621 Terni – Marmore Falls, E621 Terni – Scheggino, E624 Terni – Piediluco, E433 lines Cascia/Norcia – Rome Tiburtina, E433 Terni – Rome Tiburtina, E433 Orte – Rome Tiburtina suburban lines and tickets of Umbria Airlink services.

How can I buy TPL UMBRIA-UNIPG Pass from SALGO app?
We invite you to visit the dedicated pages for all the information about TPL UMBRIA-UNIPG Pass.

Can I buy the ticket and use it later?
Yes, the purchased ticket is available for:

• Ordinary urban tickets, tickets for suburban services and bike supplements: 6 calendar months starting from the day of purchase.
• Umbria Airlink and reduced Umbria Airlink: until 29/03/2025, subject to subsequent provisions.

When I buy the ticket is it already validated?
No, the ticket must be validated immediately before boarding: go to "My tickets" section, select the ticket you want to use and click on the "ACTIVATE" button.

What passes are available on SALGO app?
Through SALGO app it is possible to purchase the TPL UMBRIA-UNIPG Pass and the student travel passes. Before purchasing them, you must create your own virtual card on the Busitalia TPLweb portal.

I'm trying to register but the email address is already in use, what do I do?
You are probably already registered with that email address. You can log in directly or request a new password using the "Forgot your password?" function if necessary.

If my smartphone breaks, can I travel with the receipt?
No, the receipt alone is not a valid ticket for travel.

If I have problems and need to file a complaint, who can I contact?
For any problems, complaints or reports, you can send an email to the email addresses clienti.perugia@fsbusitalia.it and clienti.terni@fsbusitalia.it with the relevant details.

Can I request a receipt for the purchased travel pass?
The receipt for the purchased travel pass will be sent via email to the address indicated during the registration phase. If you want to reprint the receipt, you can do so from the reserved area by accessing the list of movements.

Can I request an invoice for the purchased travel pass?
The invoice is not issued but for the tax deduction you can use the receipt that you find in your reserved area, in the movement list section.

Can I top up the credit with a prepaid card?
If you use a prepaid card, check with the credit card provider whether the MO/TO (Mail-Order/Telephone-Order) services are enabled on it.

Can I speak to an operator by phone?
Contact us at clienti.perugia@fsbusitalia.it and telephone number 075 963 7637 or clienti.terni@fsbusitalia.it and telephone number 0744 492703. We will provide you with assistance.

Can I purchase the travel pass for a third party?
Yes, it is possible to purchase the travel pass for third parties. During the travel pass purchase phase, the cardholder's data will be requested.

I don't see the travel pass in the app, what should I do?
Contact us at clienti.perugia@fsbusitalia.it and telephone number 075 963 7637 or clienti.terni@fsbusitalia.it and telephone number 0744 492703. We will provide you with assistance.

It does not recognize the card number, what should I do?
Contact us at clienti.perugia@fsbusitalia.it and telephone number 075 963 7637 or clienti.terni@fsbusitalia.it and telephone number 0744 492703. We will provide you with assistance.

I did not receive the receipt for the travel pass, how can I get it?
You can re-download and print the receipt directly in your reserved area, by accessing the list of movements.

My child is a minor, can I enter his/her data?
Yes, it is necessary to enter the cardholder's data during the membership and/or travel pass purchase phase. To register on the portal, you can use your parent's data.

What are the 3D Code measures for payment cards?
To purchase with credit or prepaid cards, they must have the 3D Secure service active, whether Mastercard (Mastercard SecureCode) or Visa (Verified by Visa). The code consists of a temporary numeric password that serves to confirm the identity of the person purchasing online. To activate this measure, you must contact Mastercard or Visa directly, as it is a code provided for by their policies relating to security for online purchases.

I forgot my password. What can I do?
If you have forgotten your account password, click on "Forgot your password?" and follow the instructions provided.

I purchased a travel pass for the wrong route, can it be changed?
The route cannot be changed once the travel pass has been purchased.

What can I do if I can't make the payment?
In case of a malfunction during the payment procedure, you can contact us at the addresses clienti.perugia@fsbusitalia.it and clienti.terni@fsbusitalia.it

How can I delete the account I created?
To delete your account, write an email to one of the following addresses, specifying the email address you used to register: clienti.perugia@fsbusitalia.it and clienti.terni@fsbusitalia.it

Can I use the card from the previous travel pass or do I have to create a new one?
To purchase the travel pass on the portal, you must create a new virtual card for the student who owns the tarvel pass, entering the student's data, attaching the student's identification document (of the parent/guardian if the season ticket holder is a minor) and specifying the school attended.