From the home page of the online shop, select the departure and arrival stops, whether you want a one-way or return trip, the date of travel and the number of passengers (maximum 4 passengers, whether adults or children), then click on the 'Search' button.

Choose the trip that meets your needs; the lowest price currently available is shown next to each trip. After selecting a trip from the list, enter the first and last name of each traveller and choose whether or not to purchase any extras for the trip, e.g. additional or special luggage. Click on 'Go to checkout' and enter your contact information (e-mail and telephone number) and any vouchers you may have. Accept the transport conditions and privacy policy, and then proceed to payment, using the Nexi portal.

Online purchase: by credit card (VISA/MasterCard/Amex/Diners Club/JCB/Discover), PayPal, Google Pay, using the Nexi portal.

Purchase from the driver: payment by credit card, debit card, ApplePay. The payment receipt also serves as the ticket.

It is not possible to reserve a specific seat: you can sit in any of the free seats. Passengers with children and persons with reduced mobility will be given priority when choosing a seat.

Tickets are personal: each passenger must travel with a valid ticket bearing his or her name and surname.

At the time of booking, we charge the lowest price from all available rates and discounts. Children under 4 years of age travel free of charge as long as they do not occupy a seat.

Prams and buggies may be transported free of charge, as long as they are closed and folded. Prams may not occupy seats or constitute an obstruction and/or danger to other passengers and must be placed in the hold compartment. Transport of non-folding prams/buggies is not guaranteed.

A companion or guide dog travels free of charge, but the passenger must provide an official document or medical certificate attesting to the need for assistance. To reserve a place for your companion or guide dog, please contact customer service at least 7 days before your scheduled departure.

Transport of a folding wheelchair, mobility aids and other medical aids is free of charge. In order for us to verify available transport options, passengers must inform the customer service department of the exact model of the wheelchair or other walking support, prior to making the reservation, at least 7 days before the scheduled departure.

No furniture, furnishings or parts thereof, household appliances, surfboards, vehicle parts or cardboard boxes may be transported on our buses.

You can take one piece of hand luggage and one piece of hold luggage with you free of charge. Remember to place a label with your name and address on both bags.

Hand luggage: 50x30x25 cm for a maximum of 10 kg; we recommend keeping valuables in your hand luggage.

Hold baggage: 80x50x30 cm for a maximum of 20 kg.

You must register it as special baggage; its total volume (height + width + depth) must not exceed 240 cm and its weight must not exceed 30 kg.

Add it during the purchase process. Remember, however, that space for special luggage is limited.

It is possible to purchase an additional hold luggage item when purchasing the ticket, whether online or from sales staff on board or on the ground. The additional luggage has a maximum size of 80x50x30 and a total weight not exceeding 20 kg. The availability and price of additional luggage varies depending on the route, time and channel of purchase.

Folding bicycles may be carried on all vehicles, placed in special bags and loaded into the luggage compartment. A folding bicycle is comparable to special baggage and it is therefore necessary to purchase the corresponding supplement at the same time as the ticket. 

It is possible to transport a small dog, cat or other small domestic animal free of charge if they are kept in an appropriate container no larger than 70x30x50 cm, as long as they do not occupy a seat; an animal up to medium size may also be brought on board, purchasing an additional ticket.

Send an e-mail to clienti@busitaliashop.it, with the details of your trip (day, time, departure and arrival stops, PNR) and details of the forgotten item.

An 'error' screen may appear during or at the end of the purchase process.

If you are not sure whether you have completed your booking and before making a new purchase, please check your inbox at the e-mail address you used when placing the order (including the junk mail folder), to see whether you have already received the booking confirmation.

If your mailbox does not contain any booking confirmation, try:

• emptying the cache and deleting cookies in the browser;
• closing the browser, reopening it and booking again, preferably using Google Chrome.

You can also try using a different e-mail address for the booking.

If the message occurs again, try to make your reservation at another time.

For further clarification on payment attempts, please contact your bank, which has direct access to your transactions.

If you encounter a problem with your credit card when purchasing a ticket, please try the following steps:

• delete cookies and empty the cache, close the browser and reopen the website to try again;
• use a different browser, e.g. Google Chrome;
• try using a different e-mail address.

Remember that if your card is 3D Secure-enabled (additional verification level in the form of a PIN or password), you will have to perform an additional verification step on your bank's 3D Secure page to complete your purchase. Make sure you enter your PIN/password correctly.

If you have been charged more than once, it is likely that this is only a temporary error that should automatically resolve itself within 24 hours.

If the problem persists, please contact us at clienti@busitaliashop.it and we will resolve it as soon as possible. 

Changes are possible by cancelling the previous trip: you will be sent a voucher for the exact amount of the previously purchased trip, which can be used within one year from the date of issue.

Go to www.busitaliashop.it, click on "Plan your journey", then on "Booking management"; enter your ticket details and then select the "Cancel" button.

Smoking is prohibited on our buses. The use of electronic cigarettes is also prohibited. However, it is possible to get off the bus at scheduled stops and smoke a cigarette, provided smoking is permitted at the relevant stop. Please inform the driver before leaving the bus and do not stray too far during stops.

No, unfortunately this is not possible. If you do not board the bus at the stop you have booked, your ticket will no longer be valid at the next stop. Should your plans change, you always have the option of cancelling your purchase and buying a new trip prior to the time of departure.

In addition, for insurance reasons, the same rule applies if you intend to get off the bus earlier.

Unfortunately, the bus cannot wait for you. Our buses travel on scheduled routes and are therefore bound to fixed timetables. It is a good idea to reach the bus stop at least 15 minutes before departure.

Vouchers cannot be combined with each other or with different types of vouchers.

It is possible that the e-mail with the code we sent you ended up in your spam folder.

If you would like the e-mail to be sent to you again, please contact us via one of the contact methods. Please enter your original booking data so that we can send you the voucher code again by e-mail.

If the lost voucher was obtained via a third party, we have no way of verifying your claim and cannot offer you a replacement voucher.

Vouchers are not redeemable for cash or otherwise redeemable. 

The voucher must be used in full or the remaining amount will be forfeited.

Follow the procedure on the dedicated page.