Trip cancellation before the departure time is always allowed on the busitaliashop.it website and entitles you to obtain a voucher of equal value that can be used on the busitaliashop.it platform.
To cancel the trip, go to www.busitaliashop.it, click on "Plan Trip", then on "Retrieve Ticket"; enter the ticket details and then select the "Cancel" button.
In case of cancellation 2 minutes before the scheduled departure time, the Company will issue a voucher, including all additional charges incurred for the purchase of the ticket.
Cancellation vouchers can be used for the purchase of:
Cancellation vouchers cannot be combined with each other or with different types of vouchers.
The transport service and/or ancillary services purchased through a cancellation voucher will be subject to the usage, refund, and exchange conditions provided for the type of Busitalia services purchased.