Tickets validity
Tickets, carnets and monthly passes issued by ATAF&LI-NEA, ACV and AMV expire on 31/10/2021. Multi-monthly passes (quarterly, 10-month student and annual) with expiration after 31/10/2021 will continue to be valid until the expiry date set by the travel document.
Payment of administrative penalties
The payment of administrative sanctions issued by ATAF&LI-NEA, ACV and AMV can be made:
- at counters 8 and 9 of the SMN station of Florence upon presentation of the report, until 31/01/2022;
- by postal current account or by bank transfer, indicating the number of the report in the reason for payment
CARTA UNICA TOSCANA
From 1st November 2021 it will still be possible for Unica Toscana owners to use the www.fsbusitaliashop.it portal to consult the order history and download payment receipts.
Complaints and reports
Reports and complaints about the service will be managed by Busitalia - Ataf in relation to inefficiencies that occurred up to 31st October 2021.
For inefficiencies occurring up to 31st October 2021, fill out the dedicated form, specifying whether it is an urban or suburban service.
Protection of personal data
According to Legge Regionale n°42/98 and in order to guarantee the continuity of the service by the new management, Ataf Gestioni Srl, Ataf&Li-nea Scarl, Busitalia - Sita Nord Srl, ACV Scarl and AVM Scarl, Data controllers Customers' personal data, are required to transmit such data to Autolinee Toscane S.p.A. who, therefore, will in turn assume the role of Data Controller of the transmitted data.
Urban service of Florence | ATAF&LI-NEA tickets validity and processing of personal data
Suburban service | New LPT management and processing of personal data
Refund of unused tickets
Unused ATAF&LI-NEA, ACV and AMV tickets and no longer valid as of 31/10/2021 can be refunded from 2/11/2021 to 31/01/2022, at counters 8 and 9 of the SMN station in Florence.
We kindly ask our customers to arrive in time to process the refund and to close the counter, scheduled for 7:30 pm.
Refund method: exchange of unused tickets with tickets of the new Autolinee Toscane operator and, where this is not possible, the equivalent amount is returned in cash or by bank transfer (for amounts over € 50,00).
Closure of the tickets refund procedure
Refund of Covid-19 voucher
Customers in possession of Covid-19 Vouchers not yet redeemed on 31st October 2021 can request a refund from 2/11/2021 to 31/01/2022, at counters 8 and 9 of the SMN station in Florence.
We kindly ask our customers to arrive in time to process the refund and to close the counter, scheduled for 7:30 pm.
Frequently asked questions
Information on LPT services from 1st November 2021
